Contact Support
If you've worked through the relevant help articles and the issue isn't resolved, reach out to the Resuque support team.
What to include
Good bug reports get faster resolutions. Include:
- Your account email (never include your password)
- What you were trying to do — the specific action, not just "it doesn't work"
- What happened instead — the exact error message, or describe what you saw
- Steps to reproduce — numbered steps that reliably trigger the issue
- Browser and OS — for example, "Chrome 124 on macOS Sonoma"
- Screenshot or screen recording — if you can, blur out any personal information you don't want to share
Billing issues
For billing questions, include:
- The email on your account
- The approximate date of the charge
- The invoice ID if you have it (visible in Account → Billing)
Never send your full credit card number — Resuque doesn't need it and support can't accept it.
Response time
Support responds during business hours. Complex issues (billing disputes, account recovery) may take longer than general questions.